Client Service Representative

  • Conducts administrative intake and scripted clinical intake of calls for clinical review
  • Provides quality customer service through interaction with providers, administrative staff and others
  • Collects and enters confidential information ensuring the highest level of confidentiality in all areas
  • Escalates all calls to a Clinical Reviewer or Supervisor per guidelines
  • Maintains written documentation according to HealthHelp's documentation policy
  • Provides ongoing telephonic support to providers and office staff related to HealthHelp's Clinical Review process
  • Assists in the orientation and training of new Client Service Representatives in department procedures, protocols, and administrative tasks
  • Provides administrative support to the Clinical Review Department
  • Carries out other projects and responsibilities as assigned
  • Participates and understands scope of responsibility pertaining to ongoing QI Projects
  • Maintains acceptable levels of performance for all KPIs

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