[Close] 

Field Service/Engineering Support Technician

Are you a road warrior looking to cut back on travel? Do you love travel but prefer to also spend a good portion of time in the office?
Nesco Resource is seeking candidates for a Field Service/Engineering Support Technician for our busy manufacturing client! This is a direct hire position.
The Field Service/Engineering Support Technician will rotate between 2 weeks on the road assisting customers with installation, troubleshooting, service and repairs and 2 weeks in the office providing phone-based technical support and performing repairs on in house instruments.
Responsibilities:
' Provide world class customer support for on-site installation, validation and commissioning of all instruments
' Diagnose, troubleshoot, and resolve/repair customer issues
' Provide on-site training to customers
' Listen and respond promptly to customer concerns
' Timely and professionally handle field service calls and issues arising from the field service visits
' Build strong relationships with customers in the region to ensure the highest level of satisfaction
' Communicate with technical support and applications engineers to resolve customer issues and scheduling customer site visits
' Submit prompt, accurate service reports that affect billing, inventory, instrument history, and instrument failure.
' Identify service and instrumentation opportunities and escalates that information to the appropriate sales channel.
' Maintain accurate records and efficient usage of replacement parts inventory.
' Communicate directly with customers, sales reps, and distributors via telephone, electronically or face-to-face
' Manage multiple customer cases simultaneously and provide regular progress updates to customers with open support issues
' Provide pricing and delivery information
' Take and set up replacement part and consumable orders
' Set up return shipments for customers
' Provide RMA's for customer returns
' Schedule preventative maintenance visits
' Update and utilize salesforce.com and ERP systems
' Create troubleshooting documentation
Qualifications:
' Excellent communication/customer service skills
' Highly-level of self-motivation
' Constant willingness to go above and beyond in supporting customers
' Highly mechanically inclined and able to develop creative solutions
' Ability to think analytically and solve complex customer problems
' Sense of urgency
' Strong interpersonal skills.
' Mechanically inclined
' 1-5 years of hands on experience in instrument repair or support
' Science or Engineering Degree preferred or combination of education and experience
' >50% overnight travel required for the position


 

Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.

More Jobs

Field Service Engineer - Prosper Press
Rochester, NY Kodak
IT Field Services Technical Support -Level 1
Armonk, NY EXPERIS
Field Service Engineer (MRI)
Queensbury, NY Job Juncture
Field Service Engineer (Medical Imaging)
Long Island City, NY Job Juncture
Field Service A/V Technician (FSTNYC - 18)
New York City, NY The Whitlock Group