Facilities Administrative Assistant

Benchmark s company culture is central to our management philosophy. The company s stated purpose is to provide an entrepreneurial environment where determined people dare to create, share, and build futures.

To be the benchmark by which all others are judged takes passion, courage, and dedication. We invite you to explore our extraordinary offering of unique opportunities, all with a common goal of providing an unforgettable journey.

Job Description Summary:

The Brand New Kartrite Hotel & Indoor Waterpark is like nothing New York s Catskills has ever seen before. With the USA s most modern, state of the art, indoor waterpark, 350+ exquisitely designed rooms and suites, and a fantastic brand-new luxury lodge experience set right in the mountains, the Kartrite Hotel delivers an unbelievable family adventure for all ages!
Nestled in the historic Catskills region of New York State, The Kartrite Hotel & Indoor Waterpark is less than 2 hours from New York City, Northern New Jersey, Pennsylvania and Connecticut. Opening Early 2019! The Kartrite Hotel will be the perfect place to stay in the Catskills!
Situated just a 3-wood away from the world-famous Monster Golf Course and home to the Catskill s largest indoor waterpark, The Kartrite has completely rethought the idea of the perfect family resort. Splash the day away on thrilling waterslides! Surf an endless wave while enjoying a view of the heart of the Catskills. Satisfy your inner iron chef at any one of our innovative restaurants. Wind down after a day of aqua adventures at our relaxing spa. Think way outside the box. Throw a party, plan your dream wedding, or schedule a corporate outing. No matter your adventure, The Kartrite Hotel & Indoor Waterpark offers a premium Catskills resort experience for the entire family.
BASIC FUNCTION: The Executive Administrative Assistant will assist the General Manager with daily administrative functions. In addition, this person will act as the liaison with the Ownership and Home Office. Also handles the administration of the gift certificate program, both sales and donations.

Job Description:


  • High school graduate or equivalent.
  • Two years experience in the hospitality industry or in a professional, office environment.
  • Computer literate with above average proficiency in Microsoft Word, Outlook, Publisher and Excel.
  • Excellent oral and written communication skills.
  • Pleasant telephone manner.
  • Detail oriented and ability to handle multiple tasks at once.
  • Good organizational and follow through skills.


  • Maintain a professional demeanor at all times and maintain work area in a professional, orderly manner.
  • Assist General Manager in the daily responsibilities in all areas of the Resort.
  • Act as a point person for obtaining authorization for purchases, check requests, and invoices.
  • Answer telephone for General Manager, Resident Manager and Director of Financial Operations in their absence, in a prompt and professional manner.
  • Handle guest calls and complaints and resolve situation if possible.
  • Sort incoming correspondence to the General Manager.
  • Prepare monthly Manager on Duty schedule and process any MOD change requests.
  • Prepare monthly "Copy Room" schedule and participate in duties required.
  • Collect departmental information and prepare monthly Owner's Meeting Books.
  • Attend and participate in the weekly Operating Committee meeting, Staff meeting and monthly Owner's meeting, take and type minutes and distribute.
  • Handle inquiries about rooms for VIPs. Complete paperwork, route for signatures and distribute.
  • Make recommendations for mailroom, fax machines, copy machines and equipment and maintenance agreements.
  • Order office supplies through purchase orders or requisitions as needed.
  • Work on special projects as requested by the General Manager, Resident Manager and/or Director of Financial Operations.
  • Handle sales of gift certificates for accommodations, golf, lift tickets, dining, or dollar amounts and keep proper accounting logs.
  • Participate in decisions and prepare donation gift certificates and keep proper accounting logs.
  • Prepare paperwork for room requests for various meetings.
  • Prepare all retail signage as needed.
  • Contact and interview potential vendors for outside services such as sleigh rides and carriage rides.
  • Point person for all copy machines, fax machines and mailing equipment. Act as the key operator and contact service if needed.


  • Assist Resident Manager and Director of Financial Operations in daily administrative duties when his assistant is away from her desk or out of the office; typing letters and memos, faxing, answering phone calls, mailings.
  • Assist in Conference Services, Accounting and Sales and Marketing as needed.
  • Provide assistance to any employee using the copy machines, fax machines or mailing equipment.


    Indoors in a well lit office with a window near by at a wooden desk with a computer, keyboard, mouse, telephone, printer and padded chair with wheels. Floors are carpeted and cement with some stairs.

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