Client Service Representative

  • Conducts administrative intake and scripted clinical intake of calls for clinical review

  • Provides quality customer service through interaction with providers, administrative staff and others

  • Collects and enters confidential information ensuring the highest level of confidentiality in all areas

  • Escalates?all calls to a Clinical Reviewer or Supervisor per guidelines

  • Maintains written documentation according to HealthHelp's?documentation policy

  • Provides ongoing telephonic support to providers and office staff related to HealthHelp's?Clinical Review process

  • Assists in the orientation and training of new Client Service Representatives in department procedures, protocols, and administrative tasks

  • Provides administrative support to the Clinical Review Department

  • Carries out other projects and responsibilities as assigned

  • Participates and understands scope of responsibility pertaining to ongoing QI Projects

  • Maintains acceptable levels of performance for all KPIs

  • Highly skilled at delivering customer and client satisfaction

  • Proficiency with medical terminology desirable

  • Ability to type 35 wpm

  • Ability to operate computer at an intermediate or higher level

  • Strong verbal and written communication skills

  • MS Outlook and Windows proficiency

  • Ability to read and comprehend complex documents

  • Associates Degree (preferred)

  • Medical assistant or other clinical or medical office experience desirable

  • Or?at least one year of ?Call Center experience

  • Or at least 2 years of customer service experience

  • Ability to use telephone for up to 8 hours unassisted

  • Abilty to sit for up to 8 hours unassisted

  • Ability to perform job responsibilities in professional manner at all times

  • Ability to comply with all company legal policies and procedures

  • Ability to multi- task


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