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Client Service Representative



  • Conducts administrative intake and scripted clinical intake of calls for clinical review


  • Provides quality customer service through interaction with providers, administrative staff and others


  • Collects and enters confidential information ensuring the highest level of confidentiality in all areas


  • Escalates?all calls to a Clinical Reviewer or Supervisor per guidelines


  • Maintains written documentation according to HealthHelp's?documentation policy


  • Provides ongoing telephonic support to providers and office staff related to HealthHelp's?Clinical Review process


  • Assists in the orientation and training of new Client Service Representatives in department procedures, protocols, and administrative tasks


  • Provides administrative support to the Clinical Review Department


  • Carries out other projects and responsibilities as assigned


  • Participates and understands scope of responsibility pertaining to ongoing QI Projects


  • Maintains acceptable levels of performance for all KPIs





  • Highly skilled at delivering customer and client satisfaction


  • Proficiency with medical terminology desirable


  • Ability to type 35 wpm


  • Ability to operate computer at an intermediate or higher level


  • Strong verbal and written communication skills


  • MS Outlook and Windows proficiency


  • Ability to read and comprehend complex documents


  • Associates Degree (preferred)






  • Medical assistant or other clinical or medical office experience desirable


  • Or?at least one year of ?Call Center experience


  • Or at least 2 years of customer service experience


  • Ability to use telephone for up to 8 hours unassisted


  • Abilty to sit for up to 8 hours unassisted


  • Ability to perform job responsibilities in professional manner at all times


  • Ability to comply with all company legal policies and procedures


  • Ability to multi- task




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